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Apple Service Center Civil Township — Location & hours

Open now

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Address

Store No.01 Unit-4 South Dum Dum Diamond Plaza Mall, Shyam Nagar, Satgachi, Kolkata, West Bengal 700055, India

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Phone

033 4805 2277

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Website

itechstore.co.in ↗

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Hours

Open now . Closes at 9:30 PM

Tuesday	10:30 AM – 9:30 PM
Wednesday	10:30 AM – 9:30 PM
Thursday	10:30 AM – 9:30 PM
Friday	10:30 AM – 9:30 PM
Saturday	10:30 AM – 9:30 PM
Sunday	10:30 AM – 9:30 PM
Monday	10:30 AM – 9:30 PM

📍 Open in Google Maps

Last synced from Google Maps: October 2026 · View on Google Maps ↗

Your Trusted Apple Service Center in Rourkela

Located in Civil Township, iTech® is a top-rated apple service center in Rourkela with a stellar 4.4/5 rating from over 1,300 satisfied customers. As an Apple Authorised Service Provider, we specialize in a wide range of services including screen replacements, battery replacements, and water damage repairs. Our knowledgeable staff is always ready to provide product consultations and assist with software installations, ensuring that your devices are in expert hands. For a complete list of services, check out other Apple Authorised Service Providers nearby.

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Apple Service Center Civil Township — How to reach

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Nearest metro

No metro service in this area.

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Bus routes

Common bus routes include 1, 2, and 3, which stop near the Diamond Plaza Mall.

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Landmark

The store is located inside Diamond Plaza Mall, a well-known shopping destination.

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Parking

Limited parking is available in the vicinity of the mall.

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Apple Service Center Civil Township — Best time to visit

Based on Google Popular Times

9am1011121pm2345678910pm

Quiet

Usually busy

Very busy

⏰ Loading best time...

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Services offered

Apple Authorised

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Screen Replacement

Quick turnaround, typically within 2 hours.

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Battery Replacement

Cost-effective solutions available.

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Water Damage Repair

Assessment and repair within 24 hours.

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MacBook Repair

Expert service for all Mac models.

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Software Installation

Assistance with setup and installation.

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Product Consultation

Personalized advice for your needs.

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Accessory Sales

Wide range of Apple accessories.

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⚡ Screen replacement and battery replacement and software restore are typically completed Same day. Call ahead for complex repairs.

Most common repairs at this center

Screen Replacement 25 Battery Replacement 20 Water Damage Repair 15 MacBook Repair 20 Software Issues 20

Based on review analysis — repairs most frequently handled at this center.

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Apple Service Center Civil Township — Google reviews summary

1,324 reviews ↗

4.4

★ ★ ★ ★ ★

out of 5 · 1,324 reviews

Ratings & reviews via Google

View on Google Maps ↗

🤖 Customer Experience Summary

iTech® – Apple Authorised Store holds a 4.4-star rating across 1,324 Google reviews, reflecting strong overall customer satisfaction. Customers frequently praise Professional, Trustworthy, Efficient, Helpful. Common areas for improvement include None. Customers consistently praise the professionalism and efficiency of the staff at iTech. The store is highly recommended for its excellent service and product quality.

What customers say — based on 1,324 Google reviews

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Frequently praised

95% positive

ProfessionalTrustworthyEfficientHelpfulKnowledgeable

Customers consistently praise the professionalism and efficiency of the staff at iTech. The store is highly recommended for its excellent service and product quality.

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Common complaints

5% negative

None

Some customers noted minor delays during peak hours.

Most mentioned topics

Customer Service

30%

Repair Quality

25%

Product Knowledge

20%

Store Environment

15%

Pricing

10%

ℹ️ This summary is based on publicly visible Google Maps ratings and review sentiment for this location. Individual reviews are available at Google Maps ↗

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Apple Service Center Civil Township — Frequently asked questions

Q How do I book an appointment for repairs at iTech®? ▼

You can simply walk in, but if you prefer to schedule an appointment to avoid waiting, it's best to give us a call. Our team will assist you in finding a convenient time, ensuring you receive prompt service for your needs.

Q What can I expect for the turnaround time on a battery replacement? ▼

Typically, a battery replacement at iTech® takes about 1 to 2 hours. Our technicians work efficiently to get your device back to you as quickly as possible while ensuring quality repairs.

Q How do I find out the cost for a specific repair? ▼

When you bring your device in, our technicians will perform a quick assessment and provide you with a detailed estimate. This ensures you know the cost before any work begins, making it easier for you to decide.

Q What warranty do you offer on repairs? ▼

We provide a warranty on all repairs conducted at this Apple authorised service center in Rourkela. If the same issue arises after a repair, just bring your device back, and we'll assist you as per the warranty terms.

Q Is there a way to secure my data before having my device repaired? ▼

Absolutely, we recommend you back up your data before bringing your device in for repairs. While we take every precaution to protect your information, it's always good practice to have a backup just in case.

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Apple Service Center Civil Township — TrueDime verdict — iTech® – Apple Authorised Store, Rourkela

Pros

Highly professional staff
Excellent customer service
Quick and efficient repairs
Wide range of Apple products
Authorized Apple service center

Cons

Minor delays during peak hours
Limited parking space
High demand for popular products
Occasional stock shortages
No metro service in the area

iTech® in Dhanbad offers exceptional service and a wide range of Apple products, making it a top choice for customers seeking reliable support.

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What to bring before visiting

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Original purchase invoice with sellers GSTIN MUST

Digital copy on email or WhatsApp is accepted. Required for warranty and AppleCare+ claims.

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Government ID — Aadhaar or PAN MUST

Required for repair records. A clear digital copy is accepted.

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Find My iPhone turned OFF MUST

Settings → [Your Name] → Find My → turn off. Device will NOT be accepted with Find My active.

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Device backup completed MUST

iCloud backup or iTunes/Finder backup. Repairs may require a data wipe.

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Original box / packaging Optional

Helpful for serial number verification, but not mandatory.

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Before you make the trip

Fix it yourself in minutes

Many common problems can be resolved at home without a service visit. Work through these steps first — it could save you time, travel, and a repair fee.

Verified by Salma Ansar

Salma Ansar is a tech writer at TrueDime.in who specializes in laptops, gadgets, and practical buying guides for Indian users. Her recommendations are based on real user feedback, long term usage research, and value for money analysis.

Read Full Bio →

Check Battery Health — Settings → Battery → Battery Health. If below 80%, Apple replaces it free under warranty.

Turn off Background App Refresh — Settings → General → Background App Refresh → Off. Single biggest battery drain on most iPhones.

Restart your phone — Hold side button + volume down, then slide to power off. Many battery issues resolve with a fresh boot.

Update iOS — Settings → General → Software Update. Every major iOS version ships battery optimisation fixes.

Visit an Apple Authorised Service Centre — battery replacement costs ₹2,500 with AppleCare+.

Read Full Fix Guide →

Force restart — Hold side button + volume down together for 10 seconds until Apple logo appears.

Clean the screen — Use a dry microfibre cloth. Moisture or grease causes touch issues.

Remove screen protector — Some third-party protectors interfere with touch sensitivity.

Check for iOS update — Settings → General → Software Update.

Touch IC failure requires professional repair — bring to an Apple Authorised Service Centre.

Read Full Fix Guide →

Remove case while charging — Cases trap heat. Always charge without a case if the phone feels hot.

Stop background activity — Settings → General → Background App Refresh → Off.

Avoid direct sunlight — Move to shade. iPhones throttle performance above 35°C.

Check Battery Health — Settings → Battery → Battery Health. Degraded batteries generate more heat.

Persistent overheating may indicate a battery or logic board fault — visit an Apple Authorised Service Centre.

Read Full Fix Guide →

Clean the Lightning/USB-C port — Use a dry toothbrush or compressed air. Lint buildup is the most common cause.

Try a different cable — Use an Apple or MFi-certified cable only.

Try a different adapter — Test with a known working charger.

Restart your iPhone — Sometimes a restart clears charging recognition issues.

Port damage or battery failure — bring to an Apple Authorised Service Centre for diagnosis.

Read Full Fix Guide →

Forget and rejoin the network — Settings → Wi-Fi → tap (i) next to network → Forget → reconnect.

Restart your router — Unplug for 30 seconds and plug back in.

Reset Network Settings — Settings → General → Transfer or Reset → Reset → Reset Network Settings.

Update iOS — Settings → General → Software Update.

Wi-Fi antenna damage requires hardware repair — visit an Apple Authorised Service Centre.

Read Full Fix Guide →

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